Frequently Asked Questions (FAQ)

We’ve compiled FAQ answers to some of the most common questions about our service. For detailed assistance, check the sections below or visit our Contact Us page.

Order-Related FAQ

Where can I track my order?

Once your order ships, we send an email and SMS with tracking details. You can also log into the My Account section of our website to view the current status of your shipment. If your order includes multiple items, they may be sent in separate packages.

How do I cancel or modify my order?

You can cancel or modify your order within 15 minutes of placing it. Head to the My Orders section and select “cancel” or “modify.” If the order has already been processed, you’ll need to go through the returns process.

What happens if my item arrives damaged?

If the item arrives damaged, please refuse the delivery and notify us immediately. If you notice the damage after accepting the order, contact us within 24 hours. Visit our Returns and Refunds page for further guidance.

Refund and Return FAQ

How long does it take to receive a refund?

Refunds are processed within 5 business days from the return of the item. The exact time depends on your payment method:

  • Credit/Debit Cards: Up to 2 days
  • PayPal: Within 5 days
  • EFT: 7 days

For more details, please refer to our Refund Policy.

What if I haven’t received my refund?

If your refund hasn’t arrived within the estimated time, check the status via your bank or payment provider. If you’re still facing issues, contact our support team through the Helpdesk with your proof of postage and order number.

Promo Code and Invoice FAQ

How do I apply a promo code?

You can enter your promo code during checkout. If you encounter difficulties, follow the instructions on our Promo Code Help page or reach out to customer service.

Where can I download my invoice?

Your invoice becomes available after your order is delivered. You can download it from the My Orders section, or look for the email we send you.

Shipping and Delivery FAQ

What is the delivery time for international orders?

Delivery times depend on your location. Below are typical time frames:

  • USA: 4-5 days
  • UK: 6-7 days
  • Europe: 7-8 days

For more accurate information, please check our Shipping Information page.

Do I need to pay customs fees?

International customers may need to pay customs fees. These are handled by our shipping partner, who will provide you with the invoice for customs duties.

Product Availability FAQ

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us immediately with the following details:

  1. Order number
  2. Expected item
  3. Incorrect item received

We’ll resolve the issue as soon as possible. Visit the Returns & Exchanges page for more information on how to return an item.

What happens if an item is missing from my order?

If an item is missing from your order, contact our support team with your order number and the missing item’s details. We’ll investigate the issue and ensure you receive the correct products.

For additional information, Like Banking Details. Call us

360ARMS Quality Hunting Products | Sport Shooting Accessories